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Shipping policy

NKOSI'S NATURAL BEAUTY

SHIPPING & DELIVERY POLICY

Effective Date: 26 August 2026
Last Updated: 26 August 2026

This Shipping & Delivery Policy explains how Nkosi's Natural Beauty processes and delivers orders placed through www.nkosinaturals.com.

This Policy must be read together with our Terms and Conditions and Refund & Returns Policy.

1. DELIVERY AREA

Nkosi's Natural Beauty currently delivers within South Africa.

Where delivery is available to additional countries, the applicable delivery charges, customs requirements, taxes and delivery conditions will be communicated during checkout or before the order is accepted.

2. PROCESSING ORDERS

Orders are generally processed after successful payment has been received.

Orders may require additional processing where:

  • Payment verification is required;

  • Fraud checks are necessary;

  • Product availability needs to be confirmed;

  • The delivery address is incomplete;

  • The order contains multiple products; or

  • Circumstances outside our reasonable control affect fulfilment.

3. DELIVERY TIMES

Estimated delivery periods will be displayed during checkout or otherwise communicated to the customer where applicable.

Delivery times are estimates and may vary depending on:

  • Delivery destination;

  • Courier capacity;

  • Public holidays;

  • Weather;

  • Peak periods;

  • Incorrect delivery information;

  • Failed delivery attempts;

  • Remote-area delivery requirements; and

  • Circumstances outside our reasonable control.

Where no other period has been agreed, applicable statutory requirements concerning delivery periods will apply.

ECTA section 46 provides that a supplier must execute an electronic order within 30 days unless the parties have agreed otherwise, subject to the statutory provisions concerning delayed or unavailable orders.

4. DELIVERY ADDRESS

Customers are responsible for providing accurate delivery information.

Please carefully check:

  • Name;

  • Street address;

  • Suburb;

  • City;

  • Province;

  • Postal code;

  • Contact number; and

  • Any access or delivery instructions.

Nkosi's Natural Beauty cannot guarantee successful delivery where incorrect or incomplete information has been provided.

5. FAILED DELIVERY

If a courier is unable to complete delivery because:

  • Nobody is available;

  • The address is incorrect;

  • The customer cannot be contacted;

  • Access is restricted; or

  • The customer refuses delivery,

the courier may attempt redelivery or follow its applicable delivery procedure.

Additional delivery charges may apply where permitted and where the additional cost results from customer-provided information or customer conduct.

6. COURIERS

Nkosi's Natural Beauty may use independent courier and logistics providers.

Once an order has been handed to the courier, delivery may be subject to the courier's operational processes.

However, use of a third-party courier does not remove any statutory rights or obligations that apply to Nkosi's Natural Beauty as the supplier.

7. DELIVERY DELAYS

If an order is delayed, we will take reasonable steps to investigate the delay.

Customers may contact us for an update.

Where a delay triggers a statutory cancellation or refund right, that right will apply.

8. UNAVAILABLE PRODUCTS

If a product becomes unavailable after an order has been placed, we will notify the customer as soon as reasonably practicable.

Where the law requires a refund because we cannot fulfil an order, the applicable refund will be processed.

ECTA provides specific requirements where a supplier is unable to perform because goods ordered are unavailable, including notification and refund obligations.

9. DELIVERY INSPECTION

Customers are encouraged to inspect their order promptly after delivery.

Please check:

  • Product name;

  • Quantity;

  • Packaging;

  • Visible damage; and

  • Whether the delivered goods correspond with the order.

If there is a problem, contact us as soon as reasonably possible.

10. LOST OR DAMAGED DELIVERIES

If you believe your order has been lost or materially damaged during delivery, contact us.

We may investigate the matter with the relevant courier.

Where applicable, your statutory consumer rights remain unaffected.

11. DELIVERY FEES

Delivery fees will be displayed during checkout or otherwise communicated before the order is concluded.

Delivery charges may depend on:

  • Destination;

  • Order size;

  • Weight;

  • Promotional offers;

  • Delivery method; and

  • Courier charges.

Any material delivery cost applicable to an electronic transaction should be disclosed to the customer before the transaction is concluded.

12. INTERNATIONAL CUSTOMS

Where international delivery is offered, the customer may be responsible for:

  • Customs duties;

  • Import taxes;

  • VAT or equivalent taxes;

  • Customs clearance fees; and

  • Other charges imposed by the destination country.

Nkosi's Natural Beauty is not responsible for delays caused by foreign customs authorities.

13. DELIVERY TO THIRD PARTIES

Customers may request delivery to another person or address.

By providing another person's information, the customer confirms that they are authorised to provide that information for delivery purposes.

14. CONTACT

For delivery enquiries:

Email: nkosisnkosisnaturalbeautyprodu@gmail.com

Telephone: +27 69 910 5020 / +27 63 228 0487

Please provide your order number when contacting us.

15. GOVERNING LAW

This Policy is governed by the laws of the Republic of South Africa.

Nothing in this Policy limits a consumer right that cannot lawfully be excluded.

Last Updated: 26 August 2026

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